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Case Manager II
Job Code:2019-CASE MGMT-009
Location:Dallas, TX
Employment Type:Non-Exempt (Hourly)

Job Responsibilities:

General Description:

The Case Manager II will serve clients assessed as high acuity and who have co-occurring mental health and substance abuse disorders or other significant challenges. The position will be responsible for helping clients to move towards readiness to enter necessary treatment, access medical care and other support services and resources, in addition to promoting long term adherence to medical care and treatment plans by focusing on behavioral health and other concerns.

Specific Responsibilities of the Job:

  • Provides appropriate non–medical case management for clients assigned to his/her caseload.
  • Completes psychological assessments and diagnoses.
  • Develops a comprehensive care plan based on an assessment of eligibility, needs, barriers, mental health and substance use status, acuity and established resources.Obtains all necessary consent forms and updates documentation as required.
  • Maintains eligibility by completing birth month and half birth month eligibility.
  • Participates in electronic health record case assignment process.
  • Works with clients to help them to achieve readiness to enter necessary treatment.
  • Links clients to medical care, behavioral health and psycho-social support services; follows-up on referrals and facilitates access to services.
  • Provides behavioral health support, links clients to treatment for mental health disorders and substance abuse as necessary and provides needed support after discharge.
  • Provides necessary therapeutic treatment and care for mental health and/or substance misuse disorders.
  • Identifies emerging barriers and needs and helps clients to address concerns through problem solving, education, referrals, partnership and advocacy.
  • Maintains contact with clients based on acuity level and contact standards.
  • Conducts home-based assessments and other off-site visits as appropriate.
  • Follows established case management standards of care and agency procedures.
  • Completes accurate and timely documentation of all client encounters as required and submits all necessary reports to supervisor on time.
  • Manages and/or assists with clients having a mental health crisis.
  • Identifies clients for case management case closure /graduation and follows the appropriate procedure and protocol.
  • Receives clinical supervision from Case Manager Supervisor II.
  • Maintains all needed homeless documentation in the Homeless Management Information System(HMIS) in accordance with relevant policies and procedures.
  • Other duties as assigned.

Job Qualifications:

Required Knowledge, Skills and Abilities:

Job Requirements:

  • Proficiency in Excel, Word, and Outlook.
  • Ability to work in a positive and empathetic manner with persons who have HIV/AIDS.
  • Working knowledge of medical/psychosocial resources and the medical and psychosocial complexities of HIV/AIDS.
  • Demonstrated knowledge and experience working with clients with mental health and substance use disorders.
  • Ability to make decisions related to appropriate client care.
  • Ability to effectively communicate in verbal and written formats.
  • Ability to collaborate with community service providers.
  • Ability to establish effective working relationships with clients.
  • Ability to manage and work effectively in the required electronic medical record, database, or document portal.
  • Ability to work in a multi-site work environment.

Education and Experience:

  • Master’s degree in social work or psychology.
  • Texas licensure (LMSW or LPC) required.
  • 2 years’ experience providing case management for people living with HIV or other chronic conditions preferred.
  • Bilingual in English/Spanish is highly desirable.